More conveniences for subscribers in this digital ‘one-stop shop’
To better serve customers and create a whole new level of convenience, the country’s fastest-growing fiber broadband company Converge ICT Solutions is launching the all-new GoFiber.ph web portal and the new GoFiber app, for a full-feature, one-stop shop experience, from application to payment and other customer services.
“In line with our mission to delight our customers, we are streamlining our digital channels in order to provide our customers with a seamless experience, across all touch points. With the new Converge GoFiber web portal and app, convenience is really at their fingertips,” Jesus C. Romero, Chief Operations Officer of Converge said.
The revamped GoFiber.ph website features a cleaner, more intuitive design that allows new and existing customers to easily navigate and find the information they need.
For new customers, the all-new GoFiber.ph offers easier application process and faster transactions. The landing page allows potential customers to check if their area is already serviceable and apply for a line. They are also able to view and compare broadband plans, which is key in getting the right solution for their needs and budget. But as an added feature, Converge can also recommend the best plan for the customer, based on their number of devices, usage habits, and most active times of the day.
Users may avail of the upgraded Converge broadband plans – Plan 1500 for up to 50 Mbps (with an exclusive add-on of 10Mbps for only P99), Plan 2500 for up to 300 Mbps, and Plan 3500 for up to 800 Mbps – via mobile or desktop.
“Converge has always pushed the envelope in coming up with innovative plans that fit the needs and budget of our customers. With our intuitive new website, we can help them decide by gauging the best plan based on their actual online behavior and recommending it for them.” Romero added.
Meanwhile, current subscribers will be able to enjoy easier account management, express payment portal and hassle-free support center. The new GoFiber web portal and app also offers a more customized experience for customers. Upon logging in their accounts, they will be able to view their dashboard that features their account details and easy payment portal. In addition, they are able to view the status of their modems in terms of number of devices connected, the temperature, and signal strength.
“The customized dashboard is one of the proactive customer service initiatives we implement. We want to be able to help our customers monitor the status of their equipment or modem, even before any issue occurs,” Mr. Romero said.
The New Go Fiber App
The new GoFiber.ph web portal and app features a customized dashboard that allows subscribers to see the status of their modems.
Along with the all-new GoFiber.ph website, Converge is also launching the new GoFiber app providing a symmetric experience to users and subscribers, whether they are on their desktop or mobile. The added features on the GoFiber app include the area serviceability check and inquiry portal for all types of customer concerns.
