Novotel Manila Araneta City has been named the 2024 LISTeN Program Champion in the midscale market category for the third time, achieving an impressive 97.23% average score. Simultaneously, both Novotel and ibis Styles Manila Araneta City have earned the prestigious Green Key Certification for environmental stewardship.
LISTeN Program Excellence
The LISTeN Program evaluates hotels on client recognition, needs qualification, stay information, personalized service, and overall guest experience. Novotel’s third championship follows victories in 2019 and 2023.
“At Novotel Manila Araneta City, our guests remain at the heart of what we do,” said Maria Manlulu-Garcia, Cluster General Manager. “This recognition reflects the unwavering dedication of our team throughout the years, who go above and beyond each day to deliver outstanding hospitality and create unforgettable moments for every guest.”
“This distinction is a testament to the trust our guests place in us and the dedication of our entire reservations and guest service center team,” shared Anne Cruz, Cluster Director of Reservations.
