Sykes cemented its position as the best business process outsourcing (BPO) and contact center employer in the Philippines in 2019 when it received a total of 9 awards from both local and international award-giving bodies.
Sykes’ most recent accolade was being named the BPO Company of the Year by the 2019 Asia Leaders Awards for the second year in a row.
The award recognizes and promotes companies committed to driving and improving the business process outsourcing industry in the country. It is dedicated to recognizing world-class skills, thinking, innovation, creativity, and execution across the full spectrum of BPO functions.
A multinational contact center company with over 22 years of experience in the local BPO industry, Sykes has also been recognized in other notable local and international industry awards and has been named as Top Employer of the Year by the 10thAsiaCEO Awards, one of the Top Workplaces in Asia by the 2019 Asia Corporate Excellence and Sustainability Awards, which also awarded John Sneed, senior vice president of Area Operations and Shared Services as one of the Outstanding Leaders in Asia, BPO Company of the Year by the 2019 South East Asia Business Awards (SEABA), and one of the Top 10 IT/BPM Companies in Cebu by the Cebu IT/BPM Organization (CIB.O).
The 2019 Asia Pacific Stevie Awards, which recognizes innovation in the workplace, also commended Sykes with the Silver Winner Award for Innovation in Internal (Corporate) Events for its 20th Year Celebration and the Bronze Winner Award for Excellence in Innovation in Business Product & Service Industries. SYKES received the Merit Award for Internal Communication from the 17th Philippine Quill Awards, which recognized the company’s efforts to build brand affinity with their employees through the #SYKESer multi-channel brand campaign.
Starting its operations here in 1997, SYKES is the first multinational contact center to operate in the country. It is also the first BPO company in the Philippines to expand operations outside Metro Manila, opening the first contact center in Cebu in 2003. It is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies.
