Metro Pacific Hospital Holdings Inc. (MPHHI) is stepping up its efforts to find a “new normal” solution so that its member hospitals can resume full services to patients, while keeping hospital foot traffic to a safe minimum.
The group is introducing virtual consultation, as well as other services like e-pharmacy, mobile laboratories, remote patient monitoring and continuity of care beyond the hospital room.
Previously considered as a means to provide health care for remote and therefore underserved locations, telemedicine is now viewed as a way to cope amidst an overwhelmed healthcare system dealing with the new corona virus disease 2019 (COVID-19) pandemic.
Three months into the COVID-19 pandemic, MPHHI is now seriously looking at tapping modern information and communication technologies to virtually connect medical professionals with patients in lieu of actual physical meet-ups in hospitals or clinics.
“MPHHI believes that using telemedicine and remote patient monitoring for management of chronic diseases can minimize, though not totally prevent, physical visits of patients to healthcare facilities,” said Eriene Lao, chief information officer of MPHHI.
Lao said some hospitals in the group have already deployed telemedicine solutions for virtual consultation, but noted that these solutions were mainly developed in-house.
As a group initiative, she said, MPHHI is in the process of selecting the most feasible solution that will serve as a common platform for the MPHHI hospitals.
“Telemedicine may be our new normal,” said Lao. “It augments the delivery of primary health care most especially in our country, where the doctor-to-patient ratio is a challenge.”
She acknowledged that telemedicine, literally meaning “healing at a distance”, could hold the promise of safely delivering patient-centered care in this pandemic era, with its advantages.
Lao explained that telemedicine, and remote patient monitoring, could allow for earlier management of chronic diseases, while minimizing the need for patients to leave home, if not critically necessary.
“We feel there are also operational benefits here,” she said. “Hospitals can optimize the utilization of their bed capacity, improve the efficiency of healthcare workers, allow collaboration of medical teams from across different hospitals, and give remote hospitals access to more experienced medical practitioners in the bigger hospitals.”
